Frequently Asked Questions

• Do I need to have a PayPal account to be able to pay?
• How long does it take to receive feedback?
• How can I submit my essays?
• In what format would I receive feedback?
• Where the business is located?
• Do you offer refund?
• Can I purchase more credits after sign up?
• How secure is the transaction process?

No, you don't need to have a PayPal account. You may pay either through a PayPal account or by making a one-time credit or debit card purchase through the PayPal site. For either options, follow the prompts to check out with PayPal. Please select the "Pay with a credit or debit card" option if you don't have an account with PayPal.

Feedback will be provided within the maximum of 24 hours after receiving your essays.

All submissions are uploaded through our online application.
You can either type or upload the picture/scan of your essays.

The analysis, marking and final comment will be available on the website, Click here to see sample feedback. The correction format depends on how you submit your essay.
If you submit an image/scan of your essays, The comments will be left on the image.
If you type the essay directly on the Website, you will receive a Microsoft word document containing all the corrections and comments.

Expressielts is an Australian business and operates in Brisbane. Australian Business Number: 81 574 886 360.

Yes, you can get the full refund if you were not happy with the first feedback you receive.

Yes you can purchase more credits after signing up.

Paying with PayPal is extremely secure. it uses industry-leading data encryption in order to prevent any fraud.